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Clinical Software Educators/Implementers

Location:Coral Springs, FL
Salary Range:Depends on Experience
Exempt/Non-Exempt:Exempt
Benefits:Comprehensive Benefits Package
Employment Type:Full Time
Department:Clinical Implementation
Description:The Clinical Implementer position plays a key role in the success of a customer’s implementation. The Clinical Implementer is responsible for responsible for providing planning, implementation, software training, and follow up services to our clients. They work in conjunction with the clients teams to configure the Answers software suite. The Clinical Implementer has direct responsibility for researching and facilitating resolution of all implementation issues at the client site. The Clinical Implementer is responsible for assisting in the deployment of projects that may include a combination of software applications and related interfaces in the Continuing Care Retirement Communities (CCRCs), Assisted Living Facilities (ALFs), Skilled Nursing Home Facilities (SNFs), Independent Living, Rehabilitation Centers and Home Health Agencies. The position requires 75% travel.


Responsibilities:
• Communicating directly with clients regarding their implementations and support
• Providing guidance and support to both clients and staff
• Managing implementations to ensure desired client objectives and goals are met
• Diagnosing problems/issues, resolving with client and/or assigning to appropriate resources for correction as needed
• Oversee HelpDesk and Customer Support tickets/progress
• Replicating issues/defects and prioritizing on-going issues
• Support/Test and become application expert in various applications
• Configure applications to ensure desired product functionality
• Review, evaluate and test application operations
• Communicate to development staff where product issues are found


Qualifications
• Bachelors in Health Service Administration or Health Information Management or LPN to RN or RN to BSN program completion or PT, OT or ST required. A combination of education and experience will be considered.
• A minimum of 3 years of experience in software implementations, researching application issues, data conversions, configuration, onsite and remote training as well as the ability to support various clients remotely.
• Experience working with application software relating to Resident Information, MDS, Long Term Care processes, CMS Regulations, ICD-9/CPT/HCPCS coding and/or EMR/EHR.
• Experience with MDS 3.0 is a plus
• Knowledge of RAI process, clinical documentation and HIPAA Regulations is a plus
• Good technological knowledge in order to effectively communicate with programming staff and client’s IT project managers relating to issues.
• Great communication skills and problem solving skills in order to effectively communicate and assist clients.
• Effective time management skills, ability to analyze information and high attention to detail are a must.


This position will offer the candidate access to information technology solutions that are on the leading edge in the Long Term Care industry, tools to support these solutions, information and contact with industry leaders and peers, and an understanding of the regulations that drive the Healthcare industry.

On the job training for the use of our product and interoperability with other software is provided. Expectations will include gaining an understanding of and keeping current on Answers software, Long Term Care regulations, industry trends and governmental policies and regulations affecting our client base.




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