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Financial Software Educators/Implementers

Location:Coral Springs, FL
Salary Range:Depends on Experience
Exempt/Non-Exempt:Exempt
Benefits:Comprehensive Benefits Package
Employment Type:Full Time
Department:Financial Implementation
Description:The Financial Implementer position plays a key role in the success of a customer’s implementation. The Financial Implementer is responsible for planning, implementation, software training, and support services for new and existing clients. They work in conjunction with the clients teams to convert existing data into the Answers software suite. The Financial Implementer has direct responsibility for researching and facilitating resolution of all implementation issues at the client site. The Financial Implementer is responsible for assisting in the deployment of projects that may include a combination of software applications and related interfaces in the Continuing Care Retirement Communities (CCRCs), Assisted Living Facilities (ALFs), Skilled Nursing Home Facilities (SNFs), Independent Living, Rehabilitation Centers and Home Health Agencies. The position requires 75% travel.


Responsibilities:
• Communicating directly with clients regarding their implementations and support.
• Providing guidance and support to both clients and staff.
• Managing implementations to ensure desired client objectives and goals are met.
• Diagnosing problems/issues, resolving with client and/or assigning to appropriate resources for correction as needed.
• Oversee Customer Support tickets/progress.
• Replicating issues/defects and prioritizing on-going issues.
• Support/Test and become application expert in various applications.
• Configure applications to ensure desired product functionality.
• Review, evaluate and test application operations.
• Communicate to development staff where product issues are found.


Requirements:
• Bachelors in Accounting or Finance or a related field of study is required. A combination of education and experience will be considered.
• A minimum of 3 years of experience in accounting software implementations or accounting experience, researching application issues, data conversions, configuration, onsite and remote training as well as the ability to support various clients remotely.
• Experience working with application software relating to payroll, billing, Accounts Payable, Accounts Receivable, General Ledger, budgets and/or month end/year end processes.
• Experience with Medicare billing is a highly desired
• Advanced Excel skills and database conceptual knowledge is a must.
• Experience in Payroll, General Ledger, Budget, Accounts Payable and/or other financial knowledge within the Long Term Healthcare setting is also plus.
• Good technological knowledge in order to effectively communicate with programming staff and client’s IT project managers relating to issues.
• Great communication skills and problem solving skills in order to effectively communicate and assist clients.
• Effective time management skills, ability to analyze information and high attention to detail are a must.

This position will offer the candidate access to information technology solutions that are on the leading edge in the Long Term Care industry, tools to support these solutions, information and contact with industry leaders and peers, and an understanding of the regulations that drive the Healthcare industry.

On the job training for the use of our product and interoperability with other software is provided. Expectations will include gaining an understanding of and keeping current on Answers software, Long Term Care regulations, industry trends and governmental policies and regulations affecting our client base.


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